Returns & Refund Policy - UHS (Europe) Ltd

At UHS (Europe) Ltd, we aim to provide high quality cleaning chemicals, hygiene supplies, and janitorial products supported by reliable customer service. If you are not completely satisfied with your purchase, our returns policy is designed to make the process simple and straightforward.

Returns

We offer a 30-day returns policy, meaning you have 30 days from the date you receive your order to request a return.

To be eligible for a return:

- Items must be unused and in the same condition as received
- Products must be returned in their original packaging
- Any tags or safety seals must remain intact where applicable
- Proof of purchase or your order confirmation must be provided

Due to the nature of certain commercial cleaning products, items returned without prior approval cannot be accepted.

To request a return, please contact our team at:

sales@uhseurope.co.uk

Returns should only be sent once authorised and must be sent to:

UHS (Europe) Ltd
Unit 9 Pocket Industrial Estate
Washington Street
Bolton
BL3 5ER
United Kingdom

If your return request is approved, we will provide instructions on how and where to send your item. Where applicable, a return shipping label may be issued.

Damaged, Faulty or Incorrect Orders

Please inspect your order upon delivery.

If your cleaning or hygiene products arrive damaged, faulty, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.

Please include:

- Your order number
- A description of the issue
- Supporting images where possible

Our team will investigate promptly and arrange a suitable resolution.

Non-Returnable Items

For safety and regulatory reasons, certain items cannot be returned.

This includes:

- Hazardous materials
- Flammable liquids
- Certain chemical products or gases

If you are unsure whether your product qualifies for return, please contact our customer support team before sending any items back.

Exchanges

The quickest way to receive a replacement or alternative product is to return the original item for approval and place a new order separately.

This helps us maintain efficient processing and fast dispatch of hygiene and cleaning supplies across the UK and Europe.

Refunds

Once your return has been received and inspected, we will notify you whether your refund has been approved.

If approved, refunds will be issued automatically to your original payment method within 10 business days.

Please note that processing times may vary depending on your bank or card provider.

If more than 15 business days have passed since your refund approval and you have not received payment, please contact us at:

sales@uhseurope.co.uk