Privacy Policy - UHS (Europe) Ltd

Last Updated: 24/02/2026

This Privacy Policy explains how UHS (Europe) Ltd (“UHS Europe”, “we”, “us”, or “our”), operating via https://uhseurope.co.uk (the “Site”), collects, uses, and protects your personal information when you visit our website, purchase cleaning chemicals or hygiene supplies, or otherwise interact with our services (collectively referred to as the “Services”).

For the purposes of this policy, “you” refers to customers, website visitors, or any individual whose personal information we process.

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be published on this page together with an updated revision date where required by applicable law.

How We Collect and Use Personal Information

To provide our services, including supplying commercial cleaning chemicals, hygiene products, and janitorial supplies, we collect personal information from several sources depending on how you interact with us.

We use this information to:

- Process and fulfil orders
- Provide customer support
- Communicate regarding purchases or enquiries
- Improve website performance and customer experience
- Meet legal and regulatory obligations
- Protect against fraud or misuse.
- Personal Information We Collect
- Information You Provide Directly

When you place an order or contact us, we may collect:

- Name and contact details (email address, telephone number)
- Billing and delivery addresses
- Payment confirmation information
- Account login details (where applicable)
- Customer service communications.

Providing certain information may be necessary to complete orders or access specific website features.

Information Collected Automatically

When you visit our website, we may automatically collect certain information using cookies and tracking technologies.

This may include:

- Device and browser information
- IP address
- Network connection data
- Pages viewed and website interaction behaviour.

This information helps us improve website functionality and understand how customers use our services.

Information From Third Parties

We may receive information from trusted service providers including:

- Shopify (our ecommerce platform provider)
- Payment processors responsible for securely processing transactions
- Marketing and analytics partners.

Payment providers process card or banking details directly and securely to complete transactions.

How We Use Your Personal Information
Providing Products and Services

We use your information to:

- Process payments
- Dispatch orders
- Manage returns or exchanges
- Maintain customer accounts
- Provide order updates and service communications.

Marketing and Advertising

Where permitted by law, we may use your information to send marketing communications or promotional offers relating to our cleaning and hygiene product range.

You may unsubscribe from marketing communications at any time.

Security and Fraud Prevention

We may process personal information to prevent fraud, maintain website security, and protect customers and our business.

Customers are responsible for keeping account login details secure.

Customer Support

We use personal information to respond to enquiries and provide assistance regarding orders, products, or services.

Cookies

Like most ecommerce websites, we use cookies to operate and improve our website.

Cookies help us:

- Remember preferences
- Improve performance
- Analyse visitor behaviour.

You can manage cookies through your browser settings. Blocking cookies may affect certain website features.

For information about Shopify cookies, please visit:

https://www.shopify.com/legal/cookies

How We Share Personal Information

We may share information with trusted third parties including:

- Payment processors
- Delivery and fulfilment partners
- IT and website hosting providers
- Analytics and marketing partners

We may also disclose information where required by law or to protect our legal rights.

We do not sell personal information.

User Generated Content

If you submit reviews or public content through our website, this information may be visible publicly.

We cannot control how third parties use publicly shared information.

Third-Party Websites

Our website may include links to external websites. We are not responsible for the privacy practices or content of third-party platforms.

Children’s Data

Our Services are not intended for children. We do not knowingly collect personal information from individuals under 16 years of age.

Security and Data Retention

We take reasonable measures to protect personal information. However, no online system can guarantee complete security.

Personal information is retained only as long as necessary to:

- Provide services
- Meet legal obligations
- Resolve disputes
- Enforce agreements

Your Rights

Under UK GDPR and applicable data protection laws, you may have rights including:

- Access to your personal information
- Correction of inaccurate information
- Request deletion of data
- Restrict processing

Withdraw consent where applicable.

To exercise your rights, please contact us using the details below.

We may request identity verification before processing requests.

International Data Transfers

Your information may be processed outside the UK or European Economic Area by service providers.

Where transfers occur, recognised safeguards such as Standard Contractual Clauses are used to protect your information.

Complaints

If you have concerns about how your personal information is handled, please contact us first so we can resolve the issue.

You may also contact the UK Information Commissioner’s Office (ICO) where applicable.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact:

UHS (Europe) Ltd
Unit 9 Pocket Industrial Estate
Washington Street
Bolton
BL3 5ER
United Kingdom

Email: sales@uhseurope.co.uk